Emergency Veterinary Client Service Coordinator – Frederick

Partner Veterinary is looking for an Emergency Client Service Coordinator to join our Frederick, MD team!

Partner Veterinary Emergency and Specialty Center (PVESC) is a women-founded and led business committed to reimagining a profession that we love. Our leadership team has a reputation for building and retaining happy and healthy teams and founded Partner Veterinary to give more professionals the optimal environment to make a difference in the field and for pet families.  

Looking to grow your veterinary career? Partner Veterinary has you covered!

  • We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture. 

To set you up for success. 

  • We gift you a *wellness week of PTO after your first 90 days in your new position! This includes 30-40 hours of extra PTO dependent upon your schedule. Partner Veterinary recognizes the demand on veterinary professionals, and this wellness week allows you to rest and relax with a week off after your initial 90 days. 


What does your day look like at Partner?

The Client Service Coordinator is the first face and voice of Partner Veterinary. The impact of this allows you to communicate with patience and compassion to clients with an “I can help” approach. 

The daily emphasis is on tasks that support and facilitate team and client communication and coordination. This includes updating team members, other services, and the referring community on patient cases.  Additional tasks include performing duties such as accurately entering service charges in the processing database and completing end of day financial tasks. 

You will work with unique and varied cases, and you have the resources to enable optimal patient outcomes.


Our team member benefits and perks:

Benefits:

  • *Paid wellness week off after completing 90 days
  • 3 weeks paid vacation, prorated your first year
  • Overnight and weekend shift differential
  • Contribution to health insurance
  • Annual uniform allowance
  • 401K
  • Vision and Dental Coverage
  • Short Term Disability Coverage
  • Company Paid Life Insurance and Long-Term Disability

Perks:

  • Bring your pet to work during your shift
  • Get role-specific training
  • Clear and transparent career development paths      

Our 20,000 square foot reimagined building and team design includes:

  • Conscious and deliberate building design layout that encourages interdepartmental communication and collaboration
  • Unique support roles that enable our team to practice at your highest level 
  • Ample equipment to enable you to provide stellar patient care 
  • Scribes document exams and facilitate discharging appointments  
  • Care Advocates perform client communications, review estimates, and grief discussions to promote continuity of care
  • Onsite MRI, CT, Fluoro, and more bells and whistles 

Requirements

  • Ability to work night shift
  • Minimum 2 years’ ER/urgent/specialty care veterinary client service experience, preferred
  • Understanding of veterinary workflows, procedures, and medical terminology
  • A curious and motivated energy 
  • Interest in collaborating with the teams across the Partner network 
  • Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients

Our core values:

  • Empower
  • Reimagine
  • Community Care  

About us:  

Our mission statement is our commitment to our team:

Partner Veterinary’s mission is to provide the best workplace for veterinary talent so that we are the provider of choice for expert and compassionate emergency and specialty veterinary care in our communities.

Salary Description

$18 – $26 hourly based on experience