Partner Events SOP

First of all – THANK YOU for working at our event! Below are tips to help make the event fun and easy.
If you have any issues or questions, please call or text Stacy Walls at 301-514-8690.

Yes! You will be paid at your regular rate for hours worked at the event. 
Please clock in and out if possible. If not, send your total hours worked to the Hospital Steward after the event.
You must complete the post-event survey to get paid. 

Volunteering at events is a great way to: 

  • Represent our values and mission in the community 
  • Help build trust and awareness for our services
  • Connect with potential clients or partners 
  • Have fun with your coworkers outside of the normal workday 

Plus, you’ll get paid while making a positive impact—win-win! 

Yes.
For some events, you’ll be given a special event t-shirt. Otherwise, please wear: 

  • A Partner-branded shirt or scrub top, or 
  • A solid red, grey, or navy shirt (our brand colors). 

Comfortable shoes are highly recommended. 

All event materials are stored in our Marketing Department storage unit.
The Community Relationship Coordinator or Stacy Walls will: 

  • Let you know what needs to be picked up for your event 
  • Provide access instructions and a checklist of items 

Yes, if you sign up for the first shift, you are responsible for: 

  • Picking up the required items 
  • Transporting them in your own vehicle 
  • Being fully set up before the event starts 

If you sign up for the closing shift, you are responsible for: 

  • Packing everything up 
  • Returning it to the storage unit 

Please make sure your vehicle can accommodate tables, tents, and other materials. 

We recommend picking up and loading materials into your car the evening before morning events. 
This way, you can head straight to the event location the next morning without needing to stop at the storage unit. 

We do our best to have giveaways at every event, including: 

  • Pens 
  • Magnets 
  • Brochures 
  • Business cards 

At larger events, higher-value items may be reserved for attendees who: 

  • Ask questions 
  • Sign up for our drawing or email list 
  • Engage meaningfully with our booth 

Check with the Community Relationship Coordinator or Stacy Walls for the specific plan for your event. 

Yes. 
Sign-up slots are limited and must be submitted in advance. We will create a Sign-up Genius for events requiring more than 3 people.

No formal training is required. 
We’ll provide a short briefing and give you all the materials you need. 
If you’re unsure how to answer a question from the public, it’s totally okay to say “I’m not sure, but I can get that info for you” and direct them to printed materials or a coordinator. 

You are representing our organization and values—please be professional, approachable, and positive. 
Be prepared to answer basic questions, engage with attendees, and share what makes us special. 
No phones out unless you’re checking event-related details or taking photos for social media (ask permission first).

We recommend: 

  • Refillable water bottle
  • Snacks (especially for long events) 
  • Sunscreen and hat (for outdoor events) 
  • A fully charged phone 
  • Your friendly and professional energy! 

Reach out to our Director of Storytelling, Stacy Walls at [email protected] or 301-514-8690

Please treat your event shift like a scheduled work shift. 
Once you sign up, we’re counting on you. Last-minute cancellations leave your team scrambling and may put the success of the event at risk. 
If something urgent comes up, notify the contact listed above as early as possible. 

  • Expand tent fully and raise about 1/2 way up.
  • If the cover isn’t already on – put the cover on then expand fully.
  • When breaking down – please keep the cover on.
  • Use the plastic zip ties to attach the back banner.
  • Start in the middle and work your way out on both sides.
  • Use multiple zip ties on the ends – like a chain.
  • Do your best with the table cloth. Try to pull excess around the back of the table out of view.
  • Use bowls for non-paper items.
  • If it is windy, use tape to keep the poster from flying away.
  • Hide all boxes under the table.
  • Display magnets, Know-Before-You-Gos, and any other loose items in the middle of the table.
  • Dog bowls are given to people who register with us.
  • We randomly choose a winner for the gift card on the Monday following an event.
    • Winner will be notified via email.
  • Registering can be done by hand on the registration sheets OR on-line by using the QR code on the poster.
    • Please have them show you their phone if they register on-line.
  • Get a bag of ice for the cooler.
  • Purchase 4 cans of whipped cream.
  • Fill cup with whipped cream and top with a dog bone garnish.
Acknowlegment
Name

Following each event, we require participants to complete an event survey. This will help us to determine the efficacy of the event and if we will continue to participate in this event in the future.

You will not get paid for your time until the survey is completed.