We understand that it can be difficult to have your pet in the hospital, away from home. Please rest assured that our highly qualified team of veterinarians and care team will provide round-the-clock care for your pet. We are dedicated to closely monitoring your pet’s condition, including vital signs, food and fluid intake, and any changes in medical status. Thank you for entrusting us with the care of your pet. We genuinely appreciate the opportunity to provide them with the best possible care.
Here is what you can expect while your pet is with us.
Treatment Plans and Estimates
- At admission, you will receive a treatment plan that details the anticipated care your pet may need. This will include an approximate range of charges that may be incurred for services and procedures.
- A deposit will be required for anticipated medical treatment.
- Our veterinarians overseeing your pet’s care will discuss his or her status with you daily and will advise of any changes, should they be required.
- If your pet’s condition changes during hospitalization, further diagnostics or treatment may be needed, which may incur additional costs.
- A team member will contact you at least once daily with a financial update.
Medical Updates & Comfort Checks
- Twice daily, our care teams perform patient examinations and comfort checks. During these times, the veterinarians are updating each other on your pet’s progress and continued diagnostic and treatment plan.
- You will be updated at least once a day by a care team member on your pet’s status and treatment plan.
- If your pet’s status changes significantly at any time, you will be contacted by a care team member.
- We request that you designate one primary contact to receive all updates during your pet’s hospitalization. That primary point of contact is responsible for updating other family members, etc.
- You are welcome to call the hospital anytime to check on your pet’s general status.
Visiting
- We do allow arranged visits when possible. However, some pets get stressed when seeing their owners, therefore all visits must be approved and arranged in advance.
- Some things to keep in mind… Call ahead to arrange your visit.
- Between 6am-8am and 6pm-8pm, visiting is not allowed due to care team shift changes.
- Visits are limited to 20 minutes. This allows your pet to rest and avoids interruption of their treatments (medication, diagnostics, etc.).
- We cannot guarantee medical updates from the veterinarian during the time of visitation. In most cases, a member of the care team will facilitate your visit.
- If your pet is in our isolation ward due to infectious disease, visitation will be limited and made on a case-by-case basis.
Personal Belongings/Food
- While your pet is hospitalized, we ask that you take home your pet’s collar, leash, toys, and blankets. We don’t want to risk misplacing precious items.
- Exceptions are made for pets in critical care that might benefit from a special blanket or toy from home. Be assured that we have plenty of clean, comfortable blankets, towels, and cushions for your pet to rest and snuggle on.
- If your pet is on a special diet, you are welcome to bring food for us to keep during their stay provided the diet is appropriate for your pet’s medical condition.
Discharge
- When it’s time for your pet to go home, a care team member will work with you to set a discharge time.
- Upon arrival, please plan on spending 30-60 minutes with a care team member to review patient care instructions and address any question or concerns.
- Due to the unexpected nature of emergency medicine, a veterinarian may not be able to meet with you at time of discharge.
- A discharge summary will be provided via email, and a copy of the medical record, diagnostics, and discharge summary will be sent to your primary care veterinarian.