Partner Veterinary is looking for an Internal Medicine Team Advocate to join our Frederick, MD team!

What does your day look like at Partner?

As a Team Advocate, you will enable conversation, communication, and coordination among hospital team members as well as pet families. The Team Advocate leverages strong communication, collaboration, and planning skills to ensure the team is supported and our pet families have a voice. You will support the team by directing appointments, managing the day, and maintaining team engagement and a positive supportive work environment. As a Team Advocate, you will enable conversation, communication, and coordination among hospital team members as well as pet families. The Team Advocate leverages strong communication, collaboration, and planning skills to ensure the team is supported and our pet families have a voice. You will support the team by directing appointments, managing the day, and maintaining team engagement and a positive supportive work environment.

Core Responsibilities

100% in hospital, on floor support

Communication and Collaboration

Oversee the flow of the day, working with other team advocates and team members, as needed to adjust priorities
Display agility in communication styles between team members, pet families and referring community to disseminate information and knowledge, closing the loop appropriately and professionally
Support Hospital Steward with shift gaps and team member coverage
Create open, supportive, and effective relationships and environment with all team members by resolving any team conflict in the moment or no later than end of team’s shift to prevent discord. Escalate concerns appropriately, and as needed.
Maintain weekly contact with your manager to ensure open communication and escalation any needs recommended by self or other team members, so requests can be addressed promptly
Run and participate in regular group huddles
Send out email updates to team members, as needed
While on shift, point of contact for call-offs
Notify the current team on shift, and coordinates coverage if needed
Share call off info with ER Manager, Client Care Supervisor, other Team Advocates or Hospital Steward, as needed

Documentation and Administrative

Utilize Instinct to track, update, and disseminate appointment information
Accurately utilize Instinct in the full scope of your role
Maintain and document client records and communication in accordance with organizational, state, and federal guidelines
Update timeclock requests in Paylocity

Additional Responsibilities

Maintain professionalism and treat all team members throughout the organization, as well as pet families, with respect and kindness
Due to the amount of pet family and team collaboration and interaction, communicate self-care needs, concerns, and triggers to reduce stressors and ensure engagement
Commitment to developing as a leader and participating in training opportunities that strengthen these attributes.

Attributes

Ability to express oneself clearly both verbally and in writing to enable respectful and successful lines of communication among team members and pet families
Strong organizational skills to help plan, prioritize, and collaborate effectively
Strong interpersonal skills, including active listening, dependability, patience, and flexibility
Comfort discussing and navigating difficult conversations while maintaining calmness and kindness
Maintain team member and company confidentiality where needed and when appropriate
Commitment to following up and following through with action items generated from meetings, daily tasks, team needs, and/or client interactions
Adaptable, resourceful, and forward thinking
Motivation and curiosity to develop as a team advocate and team member
Knowledge of veterinary workflows and procedures

Reports to: Hospital Steward

Requirements

A minimum of 3 years’ veterinary experience with a focus on team dynamics and day to day workflows
Registered veterinary technician, preferred
A minimum of one year Internal Medicine experience
Able to lift up to 40lbs without assistance