Partner Veterinary is looking for an Oncology Client Service Coordinator to join our Frederick, MD team!

Partner Veterinary Emergency and Specialty Center (PVESC) is a women-founded and led business committed to reimagining a profession that we love. Our leadership team has a reputation for building and retaining happy and healthy teams and founded Partner Veterinary to give more professionals the optimal environment to make a difference in the field and for pet families.

Looking to grow your veterinary career? Partner Veterinary has you covered!

We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture.

To set you up for success from day 1,

We gift you a *wellness week of PTO after your first 90 days in your new position! This includes 30-40 hours of extra PTO dependent upon your schedule. Partner Veterinary recognizes the demand on veterinary professionals, and this wellness week allows you to rest and relax with a week off after your initial 90 days.

What does your day look like at Partner?

The Client Service Coordinator is the first face and voice of Partner Veterinary. The impact of this allows you to communicate with patience and compassion to clients and team with an “I can help” approach.

The daily emphasis is on tasks that facilitate team and client communication and coordination. This includes updating team members, other services, and the referring community.

Tasks include check in/check out of patients, collection of payments, cleaning rooms in between patient visits, scheduling appointments, triaging phone calls/voicemails, requesting records for new patients, sending records to referral hospitals, and collecting new client forms.

Additional tasks include performing duties such as accurately entering service charges in the processing database and completing end of day financial tasks. An abundance of empathy and compassion for Oncology patients is a must.

You will work with unique and varied cases, and you have the resources to enable optimal patient outcomes.

Our team member benefits and perks:

Benefits:

*Paid wellness week off after completing 90 days3 weeks paid vacation, prorated your first year

3 weeks paid vacation, prorated your first year

Contribution to health insurance

Annual uniform allowance

401K

Vision and Dental Coverage

Short Term Disability Coverage

Company Paid Life Insurance and Long-Term Disability

Perks:

Bring your pet to work during your shift

Get role-specific training

Clear and transparent career development paths

Our 20,000 square foot reimagined building and team design includes:

Conscious and deliberate building design layout that encourages interdepartmental communication and collaboration

Unique support roles that enable our team to practice at your highest level

Ample equipment to enable you to provide stellar patient care

Scribes document exams and facilitate discharging appointments

Care Advocates perform client communications, review estimates, and grief discussions to promote continuity of care

Onsite MRI, CT, Fluoro, and more bells and whistles

Requirements

Minimum 2 years’ ER/urgent/specialty care veterinary client service experience, preferred

Understanding of veterinary workflows, procedures, and medical terminology

A curious and motivated energy

Interest in collaborating with the teams across the Partner network

Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients

Our core values:

Empower

Reimagine

Community Care

About us:

The Partner Veterinary mission is to transform the team experience and create an optimal environment for our team members, our partners, pet families, and the patients we are dedicated to caring for.

Salary Description

$18 – $26 hourly based on experience