Partner Veterinary is looking for a Veterinary Patient Care Coordinator join our Richmond, VA team!

Partner Veterinary Emergency and Specialty Center (PVESC) is a women-founded and led business committed to reimagining a profession that we love. Our leadership team founded Partner Veterinary to create an environment where veterinary professionals are supported, valued, and empowered to make a meaningful difference in the field and for pet families.

Looking to grow your veterinary career? Partner Veterinary has you covered!

We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture. Additionally, Partner Veterinary has a dedicated Learning and Development Department, to help team members achieve professional goals, supported by two veterinary technician specialists (VTS) Heather Carter and Christine Weaver.

To set you up for success from day 1,

We gift you a *wellness week of PTO after 90 days in your position. This includes 30-40 hours of extra time off dependent upon your weekly schedule. Partner Veterinary recognizes the demand that is on LVTs, and this wellness week allows you to rest and relax with a week off after your initial 90 days.

What does your day look like at Partner?

The Patient Care Coordinator (PCC) is communication focused role that delivers information across the hospital and to clients. This position requires four ten hour shifts with a weekend rotation, with swing shift (3m-11pm) availability.

While in the hospital, the PCC:

Provides concierge level care and communication to clients whose pets require extended care and/or multi-departmental collaboration
Delivers timely financial updates to clients
Creates, reviews, and maintain treatment plans and estimates
Tracks, monitors, and updates charges as needed
Performs involved patient discharges in person or over Zoom to ensure clients are set up for a successful recovery
Displays comfort and flexibility in communication styles when discussing prognoses, procedures, and treatments

Our team member benefits and perks:

Benefits:

*Paid wellness week off after completing 90 days
+3 weeks paid vacation, prorated your first year
Annual uniform allowance
Contribution to health insurance
401K
Vision u0026amp; Dental Coverage
Short Term Disability Coverage
Company Paid Life Insurance u0026amp; Long-Term Disability

Perks:

Bring your pet to work during your shift
Get complete role-specific training
Clear and transparent career development path

Our 20,000 square foot reimagined building and team design includes:

Conscious and deliberate building design layout that encourages interdepartmental communication and collaboration
Unique support roles that enable our team to practice at the highest level
Ample fluid pumps, syringe pumps, and monitoring equipment to enable quality patient care
Scribes document exams and facilitate discharging appointments
Onsite advanced diagnostics, such as MRI, CT, Fluoroscopy and more

Requirements:

2+ years in specialty medicine preferred
Previous experience as a veterinary assistant or LVT
Audit/charge capture experience
Comfort in verbal and written communication
Compassion and empathy for clients and their pets
Able to work four 10-hour day shifts
Able to work rotating weekend shifts
Able to work swing shift (3pm-11pm)

Physical Requirements:

Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients
Ability to stand for up to 12 hours with limited breaks

Our core values:

Empower
Reimagine
Community Care

Why Work for Partner Veterinary Emergency & Specialty Center (PVESC):

Our mission statement is our commitment to our team:

Partner Veterinary’s mission is to provide the best workplace for veterinary talent so that we are the provider of choice for expert and compassionate emergency and specialty veterinary care in our communities.

Salary Description

$24-$30 per hour, based on experience